Will Our methodologies, processes, personnel, and technical expertise in application maintenance and support enhance the value of applications. Our maintenance services begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.

METHODOLOGIES AND PROCESSES:

• » System study, knowledge transfer and setting up of test environment.
• » Effective assignment of requests and issues to technical team.
• » Prioritization and proper issue tracking.
• » Immediate work around resolutions.
• » Impact analysis and quality assurance.
• » Root cause analysis and preventive maintenance.

CUSTOMER ADVANTAGE:

• » Minimize downtime and enhance stability.
• » Resolve issues in a timely fashion.
• » Increase productivity of the core product development team.
• » Reduce maintenance costs.

CUSTOMER SUPPORT:

We at PARADIGM SHIFT, always make sure that we support our customers around the clock and render quality services. We always strive to prove agile assistance, so that no customers are left behind. We initiate a support ticket immediately for each request and route it to the appropriate engineer in our support hierarchy. This ensures timely resolution to the issue at hand. We are committed to achieving high levels of customer satisfaction.

Highlights of what we offer:

• » 24 * 7 quality support to all of our customers.
• » Support through voice, chat and email.
• » Remote access and support, online one-to-one meetings with users.
• » Commitment to guaranteed high levels of customer satisfaction.

Technical Support:

Our Technical Support team ensures efficient Software Application Maintenance with minimal downtime. Our maintenance and support processes are governed by proper tracking and management systems which help resolve any issues more effectively and efficiently at an affordable cost.